The installation of UPM-X is easy but is an admin task! Before the application can be installed, ServiceNow has to entitle the licenses on your company's instances first.https://dash.readme.com/project/upmx/v4.5/docs/install?raw=true
ServiceNow HI-Account required
This document is written primarily for ServiceNow administrators who want to install Designer and configure it for ServiceNow users.
The installation of the UPM-X application needs to be performed by your ServiceNow admin and takes around 10-15 minutes. It is a complete handsfree installation and needs to be performed on the non-production instances, e.g., sandbox, development, test, training, pre-production, and the production instance.
After successfully purchasing the UPM-X application licenses will be automatically assigned by ServiceNow to your organization's ServiceNow instances but need to be entitled first.
Commercial On-premise Customer?
Here are the instructions for on-premise customers.
To receive entitlement, go to the app details page on the store.
- Login with your HI credentials. Please contact your company HI admin if you do not have credentials.
- Click on Complete Purchase.
- You will be presented with the contract details.
- Your app will then be entitled to install on your ServiceNow instances.
Login to the ServiceNow instance on which you want to install the app.
Navigate to System Applications > All Available Applications > All.
Filter for All Available Applications and select All.
Search for UPM-X and select Install.
Ensure the Load demo data checkbox is checked to ensure UPM-X installs with demo data.
From the installation pop-up, select Install.
Updated 5 months ago